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Privacy Policy

1. Introduction
Balsall Common Alarms (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect and process the following types of personal data:

  • Name and contact details (such as address, email, and phone number)

  • Information related to services requested or provided

  • Payment and billing information

  • Communication records (emails, phone calls, messages)

  • Technical data (such as IP address and website usage data, if applicable)

3. How We Use Your Information
We use your personal data to:

  • Provide and manage our services

  • Process payments and issue invoices

  • Respond to enquiries and provide customer support

  • Improve our services and customer experience

  • Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so, including contract performance, legal obligation, or legitimate interests.

4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:

  • Trusted third-party service providers (such as payment processors or IT support)

  • Legal or regulatory authorities where required by law

All third parties are required to respect the security of your data and process it lawfully.

5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

7. Your Rights
Under data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Request transfer of your data (data portability)

To exercise any of these rights, please contact us using the details below.

8. Cookies (if applicable)
Our website may use cookies to enhance user experience and analyse site traffic. You can control or disable cookies through your browser settings.

9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

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