Terms & Conditions

1. Introduction
These Terms and Conditions govern the provision of services and the sale of goods by Balsall Common Alarms (“we”, “us”, “our”). By engaging our services or purchasing products from us, you (“the customer”, “you”) agree to be bound by these Terms and Conditions.

2. Services Provided
We specialise in the supply, installation, maintenance, and repair of alarm and security systems for residential and commercial properties. All services will be carried out with reasonable care and skill in accordance with industry standards.

3. Quotations and Orders

All quotations are valid for 30 days unless otherwise stated.
A quotation does not constitute a binding contract until accepted by you and confirmed by us.
We reserve the right to amend quotations in the event of errors or omissions.

4. Pricing and Payment

All prices are quoted in GBP and may be subject to VAT where applicable.
Payment terms will be agreed at the time of order. We reserve the right to request a deposit prior to commencing work.
Full payment is due upon completion of the work unless otherwise agreed in writing.
Late payments may incur additional charges or interest.

5. Installation and Access

You agree to provide safe and reasonable access to your property for installation, maintenance, or repair work.
We will not be held responsible for delays caused by restricted access or unsafe working conditions.

6. 1-Year Replacement Guarantee

All newly fitted parts supplied and installed by Balsall Common Alarms are covered by a 1-year replacement guarantee from the date of installation.
This guarantee covers faults arising from defective materials or workmanship.
If a covered part fails within this period, we will replace the part at no cost to you, including labour where applicable.

Exclusions:
The guarantee does not cover:

Damage caused by misuse, neglect, or accidental damage
Faults arising from tampering or unauthorised repairs
Normal wear and tear
Issues caused by external factors such as power surges, environmental damage, or third-party interference

7. Maintenance and Repairs

Ongoing maintenance services may be offered under separate agreements.
Repairs outside of the guarantee period will be chargeable.
We will provide an estimate before undertaking any chargeable repair work.

8. Cancellations and Refunds

You may cancel a service 24 hours prior to commencement, Should an appointment be cancelled after this time, full payment will be required for all booked works.
Once installation or service has been completed, refunds will only be issued where required by law or agreed at our discretion.

9. Liability

We shall not be liable for any indirect, incidental, or consequential loss, including loss of profits or damage arising from system failure.
While we aim to provide reliable systems, no alarm system can guarantee complete prevention of theft, damage, or intrusion.
Our total liability shall not exceed the total amount paid for the services or products supplied.

10. Warranty Disclaimer

Except for the 1-year replacement guarantee outlined above, all other warranties, whether express or implied, are excluded to the fullest extent permitted by law.

11. Customer Responsibilities

You agree to use installed systems in accordance with our instructions.
You are responsible for maintaining power supply and basic upkeep unless covered under a maintenance agreement.
You must notify us promptly of any faults or issues.

12. Data Protection
Any personal information collected will be used solely for the purpose of providing our services and will be handled in accordance with applicable data protection laws.

13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

14. Changes to Terms
We reserve the right to update or amend these Terms and Conditions at any time. Updated versions will be made available upon request.

15. Contact Information

Balsall Common Alarms

hello@balsallcommonalarms.co.uk
01676 248111